Privacy Policy

1. Introduction

ExpHost ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and share your personal information when you use our services. It also describes your rights under applicable data protection laws, including the UK GDPR and EU GDPR where relevant.

2. Data Collection

- Personal Information: We collect information such as your name, email address, billing details, and payment method when you create an account or purchase services.

- Usage Data: We log technical details including IP addresses, browser type, operating system, and access times.

- Support Interactions: If you contact support, we may retain chat logs or ticket history for quality and training.

3. Use of Data

We process your data for the following purposes:

- Service Provision: To provide, maintain, and improve our services.

- Communication: To send service updates, billing information, and (with your consent) promotional materials.

- Security: To monitor and enhance the security of our systems.

Our lawful bases for processing include:

- Performance of a contract (to provide you with services).

- Compliance with legal obligations.

- Legitimate interests (such as security monitoring).

- Consent (where you opt-in to marketing).

4. Data Sharing

- Third-Party Services: We may share data with providers such as payment processors, infrastructure hosts, or analytics platforms.

- Legal Requirements: We may disclose information if required by law, court order, or to protect our rights.

- International Transfers: Data may be stored or processed outside your home country. In such cases, we ensure appropriate safeguards are in place.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, manage sessions, and analyze traffic. You can control cookie preferences through your browser.

6. Data Security

We implement technical and organizational measures to protect your data. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. When no longer needed, data is securely deleted.

8. User Rights

Depending on your jurisdiction, you may have the following rights:

- Access a copy of your personal data.

- Correct inaccurate or incomplete data.

- Request deletion of your data (subject to legal obligations).

- Restrict or object to processing.

- Request portability of your data to another provider.

- Withdraw consent for processing where applicable.

To exercise your rights, contact us at [email protected].

9. Changes to the Privacy Policy

We may update this policy periodically. Significant changes will be notified via email or billing portal. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about this policy, please contact us at [email protected].